Collections Agent
Company: Alert 360
Location: Tulsa
Posted on: September 23, 2024
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Job Description:
Job DetailsJob Location A360 Corporate - Tulsa, OKPosition Type
Full Time - Description COLLECTIONS AGENT
Resolve billing questions a reach out to customers whose accounts
are delinquent. Provide customer service with civility,
confidentiality, and professionalism while ensuring the security
and safety of our customer.
DUTIES, RESPONSIBILITIES & REQUIREMENTS
* Demonstrate verbal communication skills and have the ability to
remain calm while responding to individual customer needs.
* Handle business dealings involving customer accounts, issues, and
payments.
* Make payment reminder phone calls.
* Bring delinquent accounts current by obtaining ACH and ACC
payments via phone.
* Analyze account payment information and make recommendations.
* Must have the ability to utilize PC keyboarding efficiently and
accurately with proficient data entry skills. Minimum 30 wpm.
* Stay current and follow company policies and procedures, and
understand HR policies as described in the Employee Handbook.
* Perform quality work within deadlines and with minimal
supervision.
* Interact professionally with other employees, customers, and
suppliers.
* Assist with all other tasks as needed or assigned.
* Follow all safety requirements and maintain a safe working
environment at all times
Qualifications * Work independently while understanding the
necessity for communicating and coordinating work efforts with
other employees and organizations.
* Ability to pass alarm monitoring certification.
* Ability to make sound decisions and use proper discretion in
handling customer issues within company guidelines.
* Ability to diffuse challenging customer interactions.
* Demonstrate organization and workflow coordination skills.
* Understands and accepts team concept.
* High school graduate or equivalent.
The duties, activities, and responsibilities described are not
all-inclusive of potential requirements for all assignments covered
under this job description.
Keywords: Alert 360, Broken Arrow , Collections Agent, Accounting, Auditing , Tulsa, Oklahoma
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